Office Policies

The Skin Deep Aesthetics & Wellness Office Policies have been designed to maintain a cohesive atmosphere, allowing our professionals to fully attend to your needs. Your cooperation is valued, and we genuinely wish for your experience with us to be enjoyable!

Please be aware that scheduling an appointment signifies your acknowledgment and acceptance of these policies.

Appointments

Schedule an Appointment
You can schedule an appointment by texting or calling the office at 713-331-9414 or via our booking link on our website. A credit card number and booking fee of $150 is required to secure all appointments. Once your appointment has been secured you will receive a confirmation message along with any necessary documentation to fill out before your appointment.

Please note:

  • You must fill out and submit any requested documentation 48-hours before your appointment or we reserve the right to reschedule your appointment.
  • We cannot discuss anything related to your treatment via Instagram or other social media channels. In order to be HIPAA compliant, any “text chat” needs to occur via our office number 713-331-9414 or other number designated by our office.

First Time Visits
Please arrive 15 minutes prior to your first appointment to allow extra time to check in.

Running Late
If your schedule’s running behind, kindly inform us promptly, and we’ll do our best to adjust without causing inconvenience to other clients. However, if you arrive more than 10 minutes late, we might have to reschedule your appointment.

Appointment Confirmations
If we do not receive confirmation of your appointment via text, email or phone call 48-hours before your appointment, we reserve the right to remove your appointment from the schedule.

Late Cancellation & Missed Appointments
Skin Deep Aesthetics & Wellness enforces a 48-hour cancellation policy for all procedures. Any late cancellations or no-shows, including appointment rescheduling (within 48-hours of your appointment), will incur a $150 fee. Appointment cancellation fees are regrettably essential to cover unavoidable expenses and the valuable time we have reserved for clients during their appointments.

Follow up Appointments
Follow-up appointments are scheduled for the benefit of both the patient and the office. If you choose not to have a follow-up appointment, it’s your responsibility to inform our office should any concerns or complications arise.

No Children Policy
Given the nature of the treatments we provide at our office, we have a “no children” policy during appointments.

Client Documentation

Medical History & Other Documentation
All paperwork must be submitted 48 hours before your appointment unless otherwise authorized by someone from the Skin Deep team. It’s very important we have your information ahead of time to prepare for your appointment.

HIPAA
HIPAA policy and patient rights are available upon request.

Fees, Payment Methods & Refunds

Booking Fee
A $150 non-refundable/non-transferable deposit is required at the time of booking in order to secure your appointment. Your booking fee will be applied toward your final balance on the day of your appointment.

3% Credit Card Fee
There is an additional 3% Credit Card Fee included when using credit cards to pay for services. You are welcome to pay with a debit card if you would like to avoid this fee.

Methods of Payment
We accept all major credit cards, cash, and Skin Deep Aesthetics & Wellness gift cards; we do not accept checks.

Insurance
We do not bill insurance.

Prices
All prices are subject to change without notice.

Gift Cards
Gift cards may be used toward any service or product offered at Skin Deep Aesthetics & Wellness (some restrictions may apply). Gift cards are non-refundable and are not redeemable for cash.

Refunds

  • Services – We do not offer refunds on services rendered even if you are disappointed in the result or unhappy with the outcome.
  • Products – We don’t provide refunds for purchased products. However, if you experience a documented allergic reaction to a product, you can return it within 7 days of purchase for in-store credit. Defective products, such as those with broken pumps, can be exchanged within 7 days for the same product only. Please note that in compliance with federal law, we cannot offer refunds or exchanges on prescription products under any circumstances.

Other Policies

Photo Consent and Release
I consent to Skin Deep Aesthetics & Wellness using and disclosing my photographs/video images, and/or testimonial for marketing purposes. I acknowledge that information shared under this authorization may be subject to further disclosure and may not be protected by HIPAA privacy regulations. I also grant permission for a Skin Deep Aesthetics & Wellness staff member to capture photos of my treatment and/or treated areas for monitoring my progress. I understand that I can revoke this authorization at any time, but such revocation must be in writing and sent to the practice via registered mail. Revocation only applies to future disclosures and is not retroactive.

All Aesthetic Procedures
At Skin Deep Cosmetics and Aesthetics, we are committed to delivering results and take pride in our outcome-oriented approach. That said, all aesthetic procedures involve multiple steps in the appointment process. Results after healing will differ for each client, with no guaranteed outcomes. Achieving optimal desired results may necessitate additional services at an extra cost. While we strive to deliver quality service, various factors can affect the final outcome, as healing varies among individuals. Adhering to both pre and post-care instructions is crucial, as they are intended to mitigate potential issues.

Right to Refuse Service

  • Disruptive Behavior – We retain the right to decline or terminate service for individuals exhibiting behavior deemed inappropriate or disruptive to the tranquil atmosphere of our office. This includes: any disrespectful treatment or inappropriate remarks towards our team.
  • Cancellation Fee – Failure to pay the cancellation fee will result in the inability to schedule future appointments with Skin Deep Aesthetics & Wellness.